We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Before Siberia the parcel went almost 2 months, took a discount for 200 rubles, for this money, you can say, good headphones, both work, connect easily and immediately) in the set to the headphones there is a charging box and a cable) they are too big, not every ear will sit comfortably, but you can get used to it, On loud music begin to wheeze slightly, but on average you can listen quite well) in general, I do not regret the money spent)
Came in 30 days. Packed not very well. I ordered 3 pairs of headphones at different times. Time came the same. The sound is good, the volume is excellent. But this pair of headphones all the time lost contact, I.E. One only works, then on itself turns on and off one or the other. But like, if you touch where the light on the earpiece is flashing, then both begin to work.
Very long went, more than two months. not yet used, later I will add a tip.
I ordered for my son. I was satisfied. the description is excellent. while working. the sound is excellent, you can perform phone conversations. only the delivery was long.
Delivery month, everything works. The sound has not been fully tested yet.
The product corresponds to the description. The parcel came to the Zaporozhye region. 15 days.
Ordered 29.11.19 came 10.01.20 headphones are good, the sound is loud. Two speakers on the earphone. There is a USB wire for charging.
Headphones came very quickly despite the new year holidays. Work well, the sound is excellent. The only negative-the earphone itself is too big, we can only use dad in the family. The photo difference is original and these headphones.
Until I checked the sound. But came whole and as in the picture. in the kit there is a charger. but I charge my TC this is too short.
Good headphones, work properly, delivery is long, and so everyone is happy. Thank You