We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is excellent, roomy, many pockets. Delivery from Moscow to Belorechensk Krasnodar Territory, took exactly a week. Delivery by courier to door
Thanks for the shipment my son loved it thanks to the team
I was looking for a small black city backpack and I found it. If you need a roomy backpack for trips, then look for another model. This is compact and it only has one compartment. Went for a long time but in time settled
I ordered immediately 2. one to myself, the other as a gift. I'm happy with everyone.
Backpack is best for its price. Autumn comfortable
Very satisfied with the purchase, packed on conscience. The material is pleasant, sewn neatly, the straps are comfortable very. If I still order, I will only order from this store.
Delivery-1.5 months, parcel tracked. Backpack worthy: the stitch is even both outside and inside, the fabric is external water-repellent, pleasant to the touch. Pockets are all in place, locks work, sewn well. Separately like the pocket on the strap (can be used for money) and a pocket sewn into the back of the backpack. The bottom is sealed with an additional cloth. The dimensions of the backpack are medium: height 43 cm, length 28 cm, width 13 cm. The weight of the backpack is 500g., it is quite suitable for a schoolboy. The wire went along with the backpack. I bought for 1255, for this price a very justified purchase. Recommend both store and product
Delivery within 3 days to the apartment, everything corresponds to the description, thank you!
The backpack looks good, I like it. Works well with a powerbank too.
Super fast delivery in moscow, less than a week, courier to the door!!! The backpack was better than thought, the child is very pleased! Thank you very much to the store!!!