We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Spacious and pleasant fabric. I recommend
The bag is good. True there is a smell, but I think it will fade. The order came quickly in 2 weeks. Packed well. The store is good.
Excellent! No flaws. Not a big smell is present
Same as in the store's photo
The bag is excellent, neatly sewn. Quite roomy. The only thing that causes questions is Pens, flimsy seem. Exploitation will show. The SPB reached 2 weeks. I recommend, thank you to the store.
Packed perfectly, there is not a big smell, like any new thing, I like the bag, I did not communicate with the store, but he sent without delays
chulisimo. me pedi el blanco y es tal cual la imagen
Good thing. Came quickly (a week and a half). Totally consistent.
The bag is fire, very roomy, the only ones did not like the handles, I think they will quickly fail, and so I highly recommend!
Satisfied!!! For the summer-Super!
Mooi als beschreven en foto. Supersnelle levering.
I ordered the white one, because I need a white bag. At first I'm very upset. But the bag is so nice! Everything else is right. I'll take it.
Bag cool! Fully corresponds to the declared! Thank you so much! I recommend it to everyone!
Приятная сумка для поездок, шоппинга
Bag Super! Dense fabric, twill, as in the description. Large, very roomy. Very satisfied!)
The bag corresponds to the description, sewn neatly, there is a smell, sending and delivery is 20 days.
It's big and very same as the photo
muy bonito como en la foto me ha encantado muchas gracias y el envoltorio vino genial
Hello! The bag was delivered quickly. Even 2 weeks did not pass, as delivered to Petersburg. I liked the bag. Everything corresponds to the description. Thank you. Seller recommend.