We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived ahead of schedule, in two weeks. this is not the first time I order in this store, everything is fine!
Item as described. Stylish and comfortable bag. Everything was tracked. As a gift pen. I advise the sales.
Great Thank you bag
Soft lining on the strap is set incorrectly near the start/end of the belt. and does not move. Marriage. And should in the middle of the belt.
City bags ya & Jie this store is always on top. The ability to choose different sizes of one model, many compartments and, most importantly, an sewn belt without carabiners (which other bags often break down), a convenient folding handle. The fabric does not get wet, zippers with daily use live 1,5-2 years. Looks exactly like in the photo store. I have this third purchase, and again I am very pleased. Recommend!
Thank you very much friends!
Order delivered quickly. The bag corresponds to the photo and description on the site of the store. I liked it externally. Let's see how it will be in use. To the store wish good luck in business.
Very nice! Thanks to the store and the shop! Fast delivery!
I liked the goods. Delivery fast 3 weeks.
Harsh, like norms for now, everywhere labels as branded and inside the fabric, too, with the drawings of the company.
Ordered 21.04. Got 5.5. Delivery to Krasnoyarsk 15 days!!!!! Thank you store!
A very good bag, fast delivery in Pyaterochka in Vladimir, the only thing that saved on the package, came all soft, and so in general nothing.
I liked the bag, it keeps the shape perfectly
Well done! Well done! And thanks for the gift (fountain pen), very nice!
The bag is excellent all as in the description
Everything is wonderful! Got it in 2 weeks. I liked the bag. No complaints.
Very pretty, meets my expectations.
Bag Super plus pen as a gift