We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came quickly. Looks very good. There is an unpleasant synthetic smell that does not pass, it has been ventilated more than once ..
Wao is beautiful and I arrived fast Thanks for the gift
It is beautiful and touch tb
Thank you backpack liked beautiful soft
Seeing the backpack personally liked even more thank you very much.
My backpack gave it to my daughter. I honestly did not like it
I had the same one before. so happy to be able to reorder
Ordered on November 12, received in Moscow on December 23. Parcels have begun to go much longer, this is upsetting. Already bought backpacks in this store. As rules, serve long and very comfortable. I haven't bought this model yet. There are a lot of pockets and compartments inside, I like it.
Product conform to the photo, very well pack and fast delivery. Very good
Received in 3 weeks, I have not contacted the store. The backpack is of soft material and is well finished. The inner lining is well sewn and has many compartments, as the seller teaches, although the zipper on the lid is only decorative.
Bought as a gift as I was so happy with my first purchase. Recipient was equally happy
Backpack as in the picture, beautiful, the code is soft, it looks very beautiful. The only negative with will not pass the pocket, only lightning. delivery is fast, earlier for 6 days than written. :))
Wonderful product, very beautiful my daughter loved we will buy more.
Good backpack, delivery Fast. the smell is. roomy
быстрая доставка товаром довольны!
I liked the backpack. Really white. Ahead on the valve is a zipper, just a cheat. It's a pity that not a pocket. I recommend the store.
The bag is so beautiful and small. It is convenient to carry and it can contain a lot of things even with the small capacity. Thanking the store for a job well done
Backpack Chic. Very soft. Looks super
The backpack is excellent, it looks like leather, I liked everything
The product corresponds to the description. The seams are clear, even. Material under the skin. Made neatly. Recommend.
Ha llegado en tan sólo 7 días. Super bien empaquetada. Me encanta la mochila. Me la voy a comprar en más colores.
I love this very beautiful backpack and I have a hair ponytail I'm delighted.
Same as the image