We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quite. But-a huge size, it's not clear what head. Onako, inside there are ropes that allow you to reduce the size of the hat, and then it can sit like on the model.
Perfect- delighted. Was worried that my head might be too big, but no. thrilled with the hat and fit. Will be back to buy other hats. Came incredibly quick as well.
Hat is super. The size of a small head circumference is suitable with a margin. The kuliska inside can be pulled. I came down, but I fell back easily. Dense. Shape holds. I want the same in another color.
Felicidades al proveedor muy lindo sombrero igual a la descripción, venia un poco arrugado pero es hermoso y creo que se va a estirar, me queda bien
one of the best hats ever bought. arrived well packed.
мятая пришла. фото соответствует. качество хорошее.размер регулируется. в постамат пришла раньше на 3 дня
Hats are good. took black and natural straw color.
Good item according to the picture, thank you
Lovely very well made hat, very fast delivery, highly recommended store, five stars.
Came for a Week 2 through CBER. Steamed and can be worn. I like it.
Everything is fine. The order came quickly. it corresponds to the description
The hat is great. Slightly crumpled during transportation-I had to fight off
10 days delivery. The color is nice. At 56 cm a little tightened thin tape inside. It came in half. I broke up and everything is fine. On the photo unpaired
Arrived crushed, arranged with steam iron, cute hat
Steamed with an iron and norms solved
хорошая шляпа. заказала 2 раз. пришла, как обычно, сложная пополам. но я отпарила и она шикарна
Отличная шляпа, быстрая доставка. Чтобы расправить поля и тулью быстрее, сразу после обработки паром подержите/пригладьте их руками в нужном положении, только осторожно, не обожгитесь