We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it all arrived before the delivery date and very well packed. I recommend it good product
I liked the set very much. Foam for washing cleans the skin well. There are fewer acne
The goods arrived damaged, but the store returned the money! Thank you!
everyone!! I just got my order today which am very excited and grateful for and everything I ordered was delivered to me neatly but I will come back for another review to tell y'all if they all work or not so! see ya!!
Product arrived earlier than expected and in excellent condition. Thanks
Leaving side effects itching redness does not suit sensitive skin
As a beautiful photo❤️
I love it .. very good product, especially for acne skin.
Thank you for your business.
The parcel arrived quickly. Everything is packed well.
The courier just delivered today(Was to come next month). The products all came even being small but I just thought I should come a flyer what and each product and how to use them.
Everything came right, let's see if it's really good!
Received all items. Everything was packed properly except the serum which had leaked a little bit into the box. Very satisfied with the shipping duration. It arrived earlier than expected. The product itself is very light on the skin. Leaves the skin very soft. I am yet to see how the long term effects are. So far i would say this was a good purchase
Very good gave results already in the first weeks
The vials are too small
Package received, package super. All bottles are saved. All as described. Thank you
Well received thank you very much to sit
Everything arrived complete and in very good condition. Thank you!!! I'm on time.
All came tidy, and well packed suoer. Many thanks!!!
super set, enough for a long time .. I advise everyone
We tested all is super arrived as described and'll write as it is