We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived in time and shape, I loved the super well-protected packaging. They're very pretty! Thank you.
Delivery month to SPB. soft, comfortable. skin. Not in cold weather. The insole is not leather. The length of the foot is 26 cm. Fit well. 11 size. Color as in the photo. I recommend.
Order made 25/11 arrived on December 21 Order in inflatable film. The skin did not crumple, a small smell faded after 30 minutes. The sole is rubber, stitched, inside on the rubber sole are two insoles. Shoes soft, color as picture. At its 39 size with a wide foot took 11 42 Chinese. The most that, came up perfectly, does not press anywhere. Legs like slippers. I like it. Thanks to the store, although I did not communicate with him. I take the second time. Took two different pairs, came in one parcel.
Very long delivered. The description corresponds.
Just little boys lovely shoes Super
Cool lofers. Everything matches. At 36 took 6.5. It would be possible to 6, taking into account that this is the skin. Delivery less than a month. Packed very well. I recommend.
I order shoes for the first time, i have rus.40 size, ordered for 25,5 cm. The size approached the leg perfectly. Took in the mail, well packed, without damage, the skin smells. I liked everything, thank you!
Kokybiski Batai. Graziai supakuoti. Didesniai kojai reikia pirkti 1-2 ismierom didesnius. Thank uou
Got for 3 nndelhi, the parcel number changed. Sneakers cool, at 39 melted after work the size came back to back. Will flow, stitched through, i hope the leg will not rub the firmware. The color on my photo was not successful, look better than it turned out.