SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.vovionline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Impeccable packaging. Thank you to the store that I highly recommend. I will test later but everything seems OK. Thanks for the extra small cable :)
Excellent graphics card for such money) no damage and scratches. Thermal paste fresh .... 5 stars store
The card is obtained, not superheated, only on the front bar slight traces of corrosion. And otherwise everything is fine. The rest is in the photo and screenshots. The store kindly put the extra power cable.
Everything is fine, I recommend
The kaitochka is very quiet, the drivers are installed
Delivery from Russia to Moscow 7 days, perfectly packed, it can be seen that used, but very clean. Termpost changed, there is a lot of it, but replaced it with yours. Chip original. Installed drivers from the site and everything works. Seller recommend.
The video card came serviceable from the first time did not start had to clean the contacts with a Eraser. Thermal paste changed immediately as there was an incomprehensible substance adhesive and pieces were painted. The radiator is polished but not neat.
It came three weeks to voronezh, packed well, a lot of dolls and a cardboard box, a card without traces of repair, thermal paste just in case replaced, works stably without artifacts. In general, i'm still happy
Looks like new. There are small flaws in appearance, do not affect the performance. The store packed well. Chased without problems, the temperature at acceleration in the area of 53-55 ℃. Thermal paste did not change.
Ordered from russia, but the delivery was quite long, waited 20 days, so far thermal paste did not change, although everyone says that it is desirable to change, works fine, the games go smoothly, i will add a tip, if the temperature changes after changing the thermal paste