We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, good image, good cost X benefit
Very bin product. This is even my second order of this model. Very well packed. Arrival in 10 days.
The product came well packed. Delivery was fast, in 24h I already had my order. The store is considerate. But I haven't tried the camera yet so I still don't know if it works or not. I will install and then come back here to give more details.
Quickly connected, smart life app, two cameras and both without any complaints, thank the store.
In accordance with my order. Works perfectly.
Good only took a long time
Very good, works as described. I liked it!
Great camera, I'm breaking up, clear image, all functions work, it's just a gift for that kind of money.
Great camera. Took to watch the cats while away)
I missed the three dots on the top right of Tuya app. it has more settings under that 3 dots. thankfully store send me a demo video about how to set up video recording properly. everything works now. very good seller!!
The camera arrived quickly, the package is whole, everything works
Marchetrès bien. Installation facile
Not checked yet, ordered 2 pcs, arrived very quickly.
I am satisfied with the product
Camera for your money what you need. There is IR backlight mode. Microphone SD card all works. Without backlight, the matrix is quite sensitive. Photo attached
It arrived in two days of delivery and abandoned. It's a 5pin that's easier than the one sent from Korea. If you plug it in without a power button, it's a raw charm that comes in? And the cable is short, so the installation is hard. I think I should buy separately. I used a lot of smart home products like this, so it was very easy to install. Just harmful to the heart. When I tell the dogs, the cat comes and stinks and overcomes, I buy a few more and install them in every room.
Some store perfect Auxiliary me to Dawn 3 cameras clearance Countless documents countless ביוקטריה it reliable seller זכית בכבוד בתגובה from client מישראל Welcome bar given וסרמן also language העיברית What a perfect seller Helped me get 3 cameras from customs Innumerable documents innumerable Biometrics is a reliable seller You were honored to receive a response from me, a customer from Israel Welcome to with bar Natan Wasserman also in the Hebrew language
Ball Show, I have not tested yet, but with the Tuya app I have no doubt that it will be excellent.
Super happy exactly what I wanted I recommend it
5 minutes the flight is normal, tuned in swoop
Fulfills the proposal, the image is good, the motion sensor and notifications work. I installed it has 4 days and I am using 64GB card. I thought it was great, cost benefit excellent, arrived long before the deadline.
Excellent IP camera works very well good viewing angle are set very easily by just reading a QR which provides the program for the link I consult via Internet live camera to see the pet is doing