We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the product although it takes a long time to arrive but I liked it and I recommend it... Directly from
All good and fast is the second I buy, an A from me
Delivered quickly, complete kit.
Perfect as always. Fast shipping. The operation of the camera with the app is perfect.
Wow really a good camera thank you.
Great camera for your money. Started up quickly, shoots perfectly. Made an order for the second camera. The delivery is super fast. The store is handsome!
Excellent Device, easy to program and good image.
arrived very fast as described I'll install and check it
Not a bad camera. Of course, the HD is not particularly drawn due to the heavily oversqueezed image. It is convenient that the control is integrated into Tuya, but I connected to blitzwoolf. 64 GB gets on the card for three days, then cyclical overwrite. Sensitivity at night I like.
Excellent product. I bought two cameras, tested them and they were 100% approved. I bought three more and arrived in excellent condition and as agreed. Excellent product. Reliable store.
The camera came in good condition. Connected, everything works.
Good product and good store.
good item I recommend
Super fast delivery corresponding to the description. Very well packed.
Well packed, shipped fast. Good store
Everything in conformity
Package arrive in 6 days super well packed nikel package more than plug in
Good communication with the store
The product arrived before the deadline. Now I'm gonna test. I hope it's okay to eat the other one I bought.
Successfully received camera, negative points: its rotation to drop or right is very slow, image is a little bad, but for model and price is good. Positive points: it has alarm with various types of sounds, flashlight, option to switch between infra red or normal mode, in addition to having pre-programmed scenes and it is easy to install.
I 've got that brand of yours. Is phenomenal. Don't change the camera yet. Thanks for the speed!
Camera OK for the price. I have doubts about the rain resistance once she has holes for the audio in the rear. Motion detection does not work 100%.
I take it for the umpteenth time. Good things for their price, except perhaps a little big. For entrance rooms and observation "entrance, exit" is the very thing. Can offline mode and record on the map by movement. Write directly to the network-either for a fee (in the SmartHome) or through the Tuya Gateway (in the home assistant).