We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable soft shoes I really liked to order more
I liked it. Color is good. It's neat. On the size Rus 39, a little loose, but with an additional insole can be worn. Thank you all!
Moccasins did not disappoint. Comfortable, light, size-in-size. Sewn neatly. Let's see how they behave in sock. I did not communicate with the store.
Approached, very good ballet flats, took a handbag for color. Very combined
Good shoes, soft. Approached the size, thank you
Excellent, light, very comfortable shoes. The sole is not thin. The dimensional grid corresponds.
On the length of the foot 24 cm took 7.5, sat perfectly. The heel is high, the sole is soft. 2 weeks in advance to Jerusalem
I wear 38R. Approached well, look very neat.
Greece. Shoes are light, comfortable but small. I took on the size more and they are butt on the leg. I advise you to take even 2 sizes larger.
I get here as fast as I recommend the super responsible store, I fit 41 and I stay super comodisimo
All the Clas, one a little bit small, the House of the South of hotbi PIV godini went home, so it was normal.
Ballet flats super fit in size wrote out to a friend she liked thanks to the store I recommend
Ballet flats are good, ordered, the second time, came not for gold, as in the photo, but for silver, the supplier did not carefully return to order
Ballet flats are good. 41 per foot 25,5. A little more, will be small. I was approached.
Ballet flats are very good, soft, but wrong with the size. at its 37,5 took 8,5, and it was necessary to size more.
Good Moccasins. At 38 size 39 Chinese approached well!
Excellent shoes, very soft walking. I recommend this product and store
This is already 5 moccasins that I ordered. very soft, comfortable. came very quickly. I recommend the store and shoes.
My favorite slippers, I order for the third time. Sit on the leg, pleasant to wear. On a wide can fit, only take it necessary to size more (malomerki), at 36 wide leg take 24
Excellent shoes, match the description on the website, arrived quickly and are very comfortable, I recommend
Macas got it. There were 36 days on the way. I do not write it for the first time. They were a little free. But this model was not enough. Always on the Russian 39 took 25-40-9. But this time they were not enough. And in length and width. The thumb rests. Hope to stretch... Keep in mind... My foot is wide.
I order such a second time for the summer. Past were a golden color, at its 38,5 took the size 9 (25 cm. According to the scheme). Gold came up perfectly, and red (9) are too small. Can be carried. The skin is soft, on the leg is comfortable. The color is bright as in the photo. Before Siberia, the order was a month, on the way was tracked. Product and store recommend. Thank you! Yes, the parcel was combined with another my product (with a bag from the Dr. store), maybe so it took so long. Previous shoes went 2 weeks to Krasnoyarsk.
Moccasins liked. soft, comfortable. The seams are even, the color is like in the picture. I do not want to shoot. for 1000r-a great option!
People I loved this shoe, very beautiful and comfortable. I wear 37 in Brasil and ordered 7,5, was very fair. As have the foot thin and think will lacear'm using and not're bothering me. But Sujiro that confer right to measure your foot. Highly recommend the store.
Perfect fit, these are my 6th pair, beautiful to wear always look smart