We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack as expected. Carried a similar one for more than 4 years, without removing, both the tail and the mane. The old seemingly ideal, lightning began to die from overload... Shipping .... Week. Slightly accepted, but not critical.
Great backpack. I ordered it to the checkpoint, I didn't come crumpled.
Super, for the truth I am pleasantly surprised :) backpack is well made, Plecki thick and comfortable, material looks solid, and workmanship very cool. Does not look as bag slippers, only as solid backpack, with which you can show up without embarrassment. Congratulations for manufacturer and store
Product practically as described, very good material, very spacious, very much liked the product, delivery was 10 of the order to delivery
Product arrived correctly, very fast shipping. The backpack is the same as in the description and seems to be very resistant.
Great backpack. Capacious, many pockets. The best of those that were before him.
Good backpack. In the cold-20 did not burst. A little too big compared to what I imagined, but these are just my wishlist. And so fully corresponds to the specified dimensions. Particularly pleasing presence set доп. Zippered sections. As I carry a lot of little things with me.
Definitely worth the money, I recommend it for purchase, it is better and more thoughtful than expected, even though I carefully studied the description and photos of users, but in real life it is even better
Great product, recommended
Product was broken within a few monts. Seller refuses to send or repair this. Not satisfied
Great product. I recommend it. Many compartments, pockets, rigid base. On the old, the zippers on the folds were worn out after two years of continuous use. Ordered a second one.
Very well made bag, my daughter loves it
Only the front label is different from the photo, in the photo it appears to be black white and red but arrived a blue red and white and do not use these colors due to passion football. I had to take off but it didn't come out all
Everything as described Strict (good with a suit), with enough compartments, but... on a wide back!
Great backpack. Roomy, many pockets inside. The only thing have smell, hope выветрится.
The delivery is very fast, on the back. The backpack is very good, made of practical material. I advise you!
great backpack with a lot of compartments. have not tested the waterproof feature yet.
Great backpack. Many pockets, looks great, tailoring norms. Only the old-style laptop 17 "did not fit into his pocket, it is thick, the rear wall lock is closed with a pull because of this.
Product conforms to the photos.
Whole beautiful fine backpack!!
The goods are not delivered, on the floor I will look at all the reviews, I'll give you a taste of the Tricolore, zasuchek Locks all pratsut, it's easy to scream, all the rules!