Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Check the action of the drug is possible after the expiry of time. Everything looks very worthy, packing is serious, delivery is fast.
Отлично, рекомендую.
llegó antes de tiempo y en buen estado. me encanta el producto. ahora lo probaré
Внешне все отлично ! Запахов посторонних нет. Заказ не помят ,не подбит итд…. Отлично !!! По результату использования посмотрим. Но,что особенно порадовало …так это удивительно оперативная доставка 30.10 заказала и 2.11 курьер привёз под дверь. Всегда бы так )) Молодцы!
Not yet. I'll try another valuation later after provar
Packing crumpled, the goods are whole, the instruction in English, today I will start using
It's taken me 2 months to get here and the box came in pretty wrinkled. But inside is fine. Now to try.
Delivery sooo long. Ordered in April, received in October (from the end of August somewhere on the place hung). In a bottle of little liquid (in the photo you can see), you have to shake to fall on the brush. Inconvenient. I did not communicate with the store. As for the effect I do not know yet.
Once upon a time I have used such a tool. Helped) the eyelashes became very long. Now I will also apply on the eyebrows.
Looks authentic and arrived in a month to Singapore.
Serum for eyelash growth They are products that need to be very constant to see results. I put it in the night. I feel a little denser. 3 ml Clear
I ordered it for a gift, I just received it. Packing is crumpled, you have to keep yourself
Not the first time I take this tool, I really like it) First I grew up after removing my lashes, then there was a break almost a year, now I decided to take to keep I have good eyelashes and my own, but with this means the effect is just wow)) delivery sdecom fast very-ordered on August 27, Took 3 September))
Excellent to colombia 20 days. Product ok. Olograms ok. Over 3 years used, wrist lashes I have.
Love very nice patiko Tastes like strawberries On a summer evenin' And it sounds just like a song I want more berries And that summer feelin' It's so wonderful and warm Breathe me in, breathe me out I don't know if I could ever go without I'm just thinking out loud I don't know if I could ever go without Watermelon sugar high Watermelon sugar high Watermelon sugar high Watermelon sugar high Watermelon sugar
I use this product since 2014, periodically pause. I often got on fakes. Now I use this product for one week. The liquid by smell is different, but it is not yet very clear. The result begins to appear in 4 weeks, and after 2 months incredible beautiful eyelashes. I'll leave a review later.
Lightning delivery to Krasnoyarsk, transport company sdec-4 days. The box is sealed in film. After use, I will add a review. General impressions are positive. Seller recommend!
The parcel went to Kiev for 2 months and 10 days. Dropped right into the mailbox. Track wasn't tracked. The packaging slightly crumpled, but it did not affect the integrity of the tube. No smell at all. Everything looks good. Shelf life is in order. I'll try, I'll cancel the result later. Thanks to the store and the store.
Everything in perfect condition excellent product
I received an order in Estonia in 55 days. The package crumpled, but inside everything is fine. Shelf life is good (see Photo). Once I bought this tool for a long time, but I do not remember the result of application. I'll start over. I hope the positive result will be.