We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, handbag no smell and carefully sewn. Recommend, handbag is cute
сумка хорошая, аккуратная! по размеру не очень большая - то, что мне нужно. довольно вместительная, лёгкая, в ней много кармашков. жалко только печать самого Тоторо темновата, но в целом я очень даже довольна! В подарок отправили ещё и резиночку :3 с продавцом не общалась, но пришло всё очень быстро (меньше чем через 2 недели) и в срок.
Fits description and shipping has been very fast
The bag is just fire! I'm delighted! She's even better than I imagined! I did not regret that I ordered it! The store sent the bag immediately. Came also quickly, waited less than 2 weeks. Seller recommend.
A capacious bag, many compartments. Shipping fast. Thanks store
Beautiful lacks a little space anyway, bigger would have been better
material bueno. bonita y práctica
Very chulooop! Same as the picture!
Nice bag. Very comfortable. The size corresponds to the description, the color of the bag is slightly lighter, but not critical. Came on time without delays.
Nice handbag! Corresponds to the description.
Very beautiful, good finished bag! Really worth having!
Before the SPB came in 2 weeks at the point of issue 5KA. Totoro himself was gray, but her daughter was pleased. The store put as a gift an elastic band for hair.
Everything is fine, delivery is fast. Shop recommend.
I'm so happy with this. thanks so much. its fantastic
Good thing! Quick shipping, Thanks!
Excellent bag, only the color is lighter than in the photo. Thank you
Очень симпатичная сумка. Ожидала, что будет чуть больше. Карманов много.