We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the color is beautiful and the straps are very cute.
A good backpack came whole and matches the description.
The backpack is very good, interesting, a lot of feeders. Look stylish, everything is like in the photo.
Hello I received the bag but there was not the pompom
Everything is fine! Delivery fast, stitched well, neatly
Good compact backpack.
The backpack is beautiful, the straps are comfortable. True, I thought that completely of artificial leather, but it turned out that only beige inserts, and the rest of the fabric. I'm still happy, thank you.
Cool backpack. locks work. a little less than I thought.
Спасибо продавцу за рюкзак! пять звезд. Доставка две недели до Краснодара. описание соответствует. Рекомендую. Супер! С продавцом не общалась.
Thank you to the store for the backpack! Five stars. Delivery two weeks to Krasnodar. description corresponds. Recommend. Super! I did not communicate with the seller.
La mochila me ha gustado mucho, es muy práctica y cogen muchas cosas, el envío a España solo ha tardado 11 días, recomiendo vendedor
Цвет четко, как на картинке! Розовый приятный, сумка оч красивая. Кожа на переднем кармашке пришла с трещиной (видимо, при транспортировке образовалась) - заклеила, как новая. Но скорее всего, быстро осыпется. Так сумка классная, посмотрим сколько прослужит.
The color is clear, as in the picture! Pink is pleasant, the bag is very beautiful. The skin on the front pocket came with a crack (apparently, during transportation formed)-branded like a new one. But most likely, quickly crumble. So the bag is cool, let's see how long it will last.
Очень очень быстрая доставка!!
Very very fast delivery!!
Рюкзачок очень понравился. Он такой как я и хотела. Прошит хорошо, нитки не торчат. Молнии все работают тоже хорошо. Доставка до Ярославля меньше месяца. Посылка отслеживается. Продавца рекомендую, большое ему спасибо.
Очень хорошая сумка, быстрая доставка спасибо
Very nice bag , fast delivery thank you