We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent store I recommend it with total security
Excellent bag, you can see that people really cared how to make it convenient for the user.
I'm delighted, it's exactly like in the pictures. Wears a very practical lock. It has arrived earlier than planned and in perfect condition. Thank you store.
Very good the store was very fast on delivery 4 days recommend the seller Thank you very much
Looks bigger in the photo
Very good. Great material and finish. I recommend it.
A great bag. What you need. Quickly sent. And fast delivery. I recommend it.
Very good and comfortable bag for my money I highly recommend
The delivery is very fast, the product is as described and the photo
Very good bag and with many pockets to put things in, it was for a gift and the truth was that I was surprised
No mesh for bottle.
Hello I received the order, but I received another model. I wanted to receive what I ordered.
Very nice bag. Sturdy and same as pictured on site. Very happy. Thank you
I liked it I was satisfied
Excellent material, workmanship and etc, very stylish...
I chose the version "updated version" The bag is smaller than I expected, more is according to the announcement and will serve well for the purpose "go out with only the basics". Postage was quick and arrived before the deadline, I recommend
Excellent product! Met my expectations with praise!
Spectacular backpack, various compartments.
I buy such a bag already, it is very roomy and comfortable
At first glance good. Bags, sometimes small, sometimes large, this is just right. Docks, lunch and stuff.
The bag is chic, I recommend it.