We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The house arrived in just 1 week in Germany. At first glance, everything is fine, so far I did not collect. Packed very reliably-in a thick layer of navel. I recommend the store and his product. Thank you!
Il manque le sachet outils, probablement un oubli mais bon c'est pas grave, j'en avait d'une autre commande. livraison rapide c'est ok.
The item arrived quickly and was just as described
Money is worth, you can say two in one, and children are happy and fed up several evenings collecting a house
The box is a little crumpled, but everything is whole. Thanks to the store. The parcel went longer than a month. I will collect for a long time)
All compatible with description very fast delivery Thank you stores
Pretty fast delivery, product is exactly as I ordered. Definitely recommend
Came very well packed. All in stock. Thank you. I recommend
Thanks for the store I have received the shipment and the product is excellent I am glad to deal with it again.
Received the long-awaited parcel. Went to Tokmak 34 days. In principle, a normal period. But unfortunately the box is all wrinkled from all angles and sides. I took my daughter for the birthday, but it does not look at all gift. The initial inspection showed that some parts of the contents are also cracked. The store did not write the name of the recipient and the address was distorted. After the assembly process, I will unsubscribe more.
It came quite quickly a little more than a week before georgievsk, the parcel was tracked by the box was crumpled but the inside was not damaged, many parts instruction, not yet collected, the store advise, later i will vystvuyu our house
Item came quickly. I haven’t started to make it. I’ll update once I have finished my art.
It is written in Chinese but one can להסתדר... Everything looks very serious
Meticulous from 10 years .. In the process of implementation