We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good. The size of the floor is large but not critical;) the insoles will save
Boots are comfortable, with fur. They almost do not slip on the ice.
Very good product arrived before time very comfortable boots size 40 corresponds to a 41
Lovely boots. Arrived in an open-air package.
All of them are string type, so they have a little discomfort, but they are pretty and light
Very good value.
Delivery a little slow but concerning the shoes they are very well, filled and therefore very warm and comfortable from the beginning. To see in time but at this price it is very interesting.
Ordered 43, in my opinion a size larger. Albeit on the sole 43. But I liked the shoes
Very good product. Comfortable and elegant. Fits the image.
The product arrived on time and it is as the purchase requested
Great, however it's not a leather
Very loose, you can wear two warm socks + insoles
Great shoes!) light, loose, stylish, for that kind of money it's top, from what it was, they are really comfortable, I advise
Did not come in a box, but well packed. Exactly like in the photo, look beautiful, but turned out to be a little big, although I took my 41 size. Strange ergonomics of shoes. They are big, so to speak. Even with a warm toe, there is free space in the front. Came very light and does not inspire confidence, although glued and stitched. How long will time tell? There was no communication with the store.
In the form of norms, given the price. If 5 points are enough for the season. Take your size, I have the size in size.
Took 43 according to the size grid, but it was worth taking my 42.
With the size was wrong, as I trusted the review here and took 43, and for a foot length of 27,7 cm, you need 42 size. Arrived quickly in an inflatable bag and picked it up in the box through the code. Of the minuses: came a little scratched on the nose, you should see in the photo.
Normal boots. They are small. For my 44 size fits 45 Chinese
The boots are great. Took a size larger, but turned out to be too big. Will go under a thick sock. Satisfied with the purchase.
The boots are great. At first when I got on my shoes, it was uncomfortable, but when I removed the insole and put it as usual, soft, as if sewn on my leg. I took the size as in the table, I wear 42, I ordered it. Very good shoes, I wear it with great pleasure, I recommend it to everyone! The delivery is very fast and traceable. Received a five in the stomatage.
Cool boots! Very satisfied with the purchase! Recommend! Fit perfectly, I took my standard size!
Came up, liked it. Very successful model.
Nobank all made acceptable
Excellent bots for their cost. Yes, not the skin, but the leg begins to get into them if you are in the room all day. Yes, not in the very cold. But I take it a second time, the first served 2 winters in urban conditions. The machine is convenient to operate, the sole is medium-non-slip.
Thank you very much! The product arrived very quickly! Well done