We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло за 13 дней, забирала в пункте выдачи всё как в описании, даже значки мишек положили
A good backpack, the color is medium beige warm or coffee with milk. Brought home a courier in 8 days. Excellent. when it is not strongly stuffed with a fashionable handle to buckle a bear, like a button.
Соответствует описанию, уже второй заказала, этот в подарок
I liked the backpack. Not huge, which pleased, roomy. In places, the threads stick out, but it's not a problem. The back is dense. The color is beautiful. Delivered very quickly.
Backpack norms. Color ordered gray, but I would say that it is gray-purple (high). Bears are cool. In the last photo in the backpack already Books
The backpack is good for its price, roomy. Threads stick out a little, but not critical. Came a week before the Rostov region.
it's kinda small but with so much space inside I love it and it has the little bears too!!
Backpack as pictured, but lining is VERY szeleszcząca, myślałam that inside is film. A little it denerwuje, but with out presents up nicely.
Backpack is just super! I thank the store. So many pockets and A4 are placed. I came quickly. True a little with delivery were confusion, but the weight cost
Hi there!! Backpack is very cute, soft, comfortable! a capacious for the school, for example, includes a textbook of Grade 6 in English, I thought it would come very large but no, just right; 4 pockets, which is very convenient, convenient
Very nice. I came quickly. Someone comes back with an elastic band, I do not) such a feeling that the package was opened. Cut and glued stitch. The backpack is not damaged.
Спасибо огромное продавцу и курьеру !Курьер позвонил заранее ,был вежлив .Сам рюкзак и правду классный,много отсеков,его можно постирать если испачкать ,качество-вельвет ,замки хорошие,швы тоже в норме !В общем покупкой я очень довольна !)))
Backpack is horrid. The seams are even. Neat. Pockets a lot. Before Moscow came in a week.
Милый рюкзак, соответствует фотографиям и описанию. Очень понравился, удобный, много отделений. Качество хорошее. Спасибо продавцу!
The backpack came excellent, comfortable, a lot of space, locks do not load, the teddy bears are detached, but waited very long with a delay of more than a month, but in general's
Доставка просто пушка! Четыре дня до Нижнего Новгорода. Рюкзак соответствует фото и описанию. Отлично, мне понравился. Удобный, лёгкий и очень хорошо смотрится. Спасибо продавцу ))))
Excellent backpack, very roomy many pockets. The fabric is pleasant. I went to Tomsk in 19 days
The product corresponds to the description. The store quickly sent. In St. Petersburg came in 3 weeks. The backpack is very cute, the daughter is delighted!
It has a lot of storage space and actually fits a lot! The bear pins are really cute and sturdy as well!