We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute! the とどく はやかっ.
Cute and in perfect condition, arrived in no time
Very nice Cup, light, but stable.
Nice Cup. Came quickly and whole. Thank you
заказала три разные лапки, все отличные, не большие, но и не маленькие) обязательно закажу ещё
Perfectly packed and fast delivery! Good glasses. Thank you!
I do not like large seams a little, and so everything is whole, painted smoothly
The cup was chipped near the base but it was small. overall cute
Заказ пришел за 14 дней, товар очень хорошо упакован в несколько слоев, и внутри коробки, и снаружи, за это большой плюс. Оказался больше, чем ожидала, прямо приличный такой стакан. Очень милая лапка, с краской, в принципе, все нормально, снизу буквально миллиметр пустует, но не страшно. Все очень классно.
It’s super cute! Came faster than expected. But the paw print at the bottom is not centered other than that it’s great!
Beautiful! And shipping was fast.
Cool super-cute mug, perfectly packed. Fast delivery to St. Petersburg, only 10 days. Seller recommend
Perfect packaging, very safe. The cups are super cute and not too small as I first thought!
Everything is super. In 3 weeks it reached St. Petersburg. Very well packed. Recommend. Everything is intact and fine. Good glass, excellent drawing. They look just super!
I love it this.
Was exactly like how it was described! It looked a little small but that is on me for not looking at the dimensions of the cup and how much liquid it can hold. It is not microwave safe and I think it is not dishwasher safe so hand washing would be a must. The box was a little bit roughed up but that is not the store's fault. Cup was fine.
Very beautiful, suitable for a birthday gift, though initially thought it would be slightly larger in size, but not critical.