We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks like it's perfect.
Super fast! The mug is cool, it is convenient to hold in your hand. And the top handle on the lid is very convenient. Packed perfectly. To the store the best recommendations!
I really like this mug, I took the first for a gift, the second decided to take myself
I love it, it's just like LQ photo. I highly recommend it.
Super fast delivered, tightly wrapped up. Meets qua colors exactly to the pictures. Come without any dents within. Should the cups yet from start testing.
Доставка 10 дней. Продавца рекомендую.
Very good item for this price, doesn’t leak in any position. Cannot recommend white color though because it’s matte paint and its getting the marks even on first use. Get something dark, like black - it’s perfect
I took a mug in December, now I ordered my wife. The goods are satisfied. Heat holds long enough (2-3 hours exactly). Hermetic. Beautiful. We advise the goods.
Super schnelle Lieferung, hält den Kaffee lange warm, der Deckel hat etwas Plastikgeruch, bei gut geschlossenem Deckel absolut Wasserdicht
Perfect I recommend the store as well as the item thank you
Excellent product. Very very good!
Very good. Auditioned and endured the temperature. Has double wall. And Rubber base that fixed in the table. Like
Produto top, gostei bastante demorou 11 dias uteis para chegar no brasil.
Excellent glass, dense lid, does not spill. Rubberized bottom does not slip. The metal itself is pleasant to the touch and also does not slip. Color matches. The store perfectly packed at least as a gift to give))) very satisfied with the purchase, I recommend both the product and the seller!!!
Good glass! Handle holder-super comfortable! The box was crumpled, despite many layers of pupyrki, but the glass itself is fine. The guy was pleased) I'm going to order the same myself. Does not spill. About how to keep the heat, while not checked.
Внешний вид нравится. Не пахнет.
Excellent product, the drink stays hot even after an hour
The store sent the order in a box with several layers of navel. The color on the site and the photo is beautiful, and the real one is very pale.
Good glasses. It's just a friend. Recommend. Mave to the tsyogo multiple come up, all found.