We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size approached, the jacket is light and warm, I liked it-thanks.
Beautiful, thin but warm and not occupy space. Size served to 69kg quietly, not getting folgadão. Excellent
My pretty but I stay girl and it came super fast
Well even thin
I love it.Light, comfortable and I hope that in autumn/spring it will be expected. Measurements; 1' 60, 95 chest, 73 waist. Thank you very much Greetings from Spain
Beautiful beautiful! Super attentive, answered quickly my request change size and arrived just right!
This is a very warm jacket I like it. It came very fast I was really impressed with the shipping, I recommend the jacket if you normally wear a size 14-16 a 5xl asian should fit you...
Loved the coat, light and super warm.
I like! Fast shipping
The sizes are accurate.
Fast shipping. Such as description. Very thoughtful and kind store.
Very good but only small Q brand
I arrive exelent same color only if checking the size chart the mia looks great
Quite liked the jacket, is light and warm
Found very small, maybe even use. But is pretty thin, not worry about anything. Had no relationship with the store.
Material with expected
A little smaller than I expected. the color is a little darker picture…
Enjoyed! Arrived super fast. Thank you❤
Excellent down jacket, I order not the first time, before that I ordered two-sided. I did not communicate with the store. Recommend to all 100%. I wash in a bag on quick washing with a liquid agent. My down does not climb.
This store is excellent. The coats are light but very warm. The sizes match his chart and shipping is very fast. I already bought several jackets!!
Great purchase. All right. Size OK