We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good value & similar to cos version
Bags simple class, Highly recommended, the delivery is fast
very cute! Thanks for the fast shipping.
Some of the fluff kinda leaks out but overall a really cute bag!!!
This is my love!!Large capacity, comfortable, many extra pockets, lightning is good, no smell♂️
Pretty accurate shade is a tad lighter in photo, bag is huge love it
It’s massive but I love it ❤️ extremely fast shipping to UK
Arrived at the delivery point in 12 days, good size, super color! Great for this money
Great bag-bag. In real life, the color is not so intense, but pleasant lilac. The bag can two small side pockets on plastic zippers in the color of the bag. Pockets are small-the phone does not fit, but only a pack of napkins or travel. Inside there is one small pocket with a zipper-(the phone fit.) and a partition. Lining of beige fabric, not slippery. The material of the bag is polyester, not Bologna. I think it'll get wet. One minus-the strap is short, it will not be worn on the jacket. Sent 2 days, delivery in 24 days as part of the combined parcel. I recommend the product and store.
My little sister is a bag fan. She was waiting so long. Thank you
Very nice bag, consistent with the photo, very large can fit a lot of things (including a computers and filing cabinets)
It looked exactly like the pic !