We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are perfect
Good slippers, easy delivery by courier on time
Very nice and the size is set
Precious as always =)
Great Product, Great Service, Great People to do business with ++++++
44 size. Bought inexpensive insoles for them, raising the level of comfort/convenience to "excellent". And they look really good.
Very good everything. Arrived very quickly and safely. Just like the description. Highly recommended both the product and the store
The product looks cute as described, but the size is not 100% accurate. Based on the size chart, there's a minimal margin of error so be aware
I haven't used yet but it's what I wanted is very light is comfortable
fit great and the cork insole feels great
The second pair in a month. The first to take the size in size. The wide foot is too small. need a size larger.
Sizes match. On a wide foot you need to take a size larger. Отдам son. I'll buy it again.
they are very comfortable and so similar to the US brand that all the country folks wear
Very cute =)
Like a glove, we'll have to wait for summer
extremely comfortable so far. ♥️
I love that shoes!!!
I bring the number 43 and thanks to the dealer that I have recommended to take one size up more, the 44 is perfect, I stocking well and is comfortable. Shoes are very beautiful. The retailer has been very helpful and have been very punctual delivery.
Very nice, with the sole (quite useless) removable. By cons, ordered on September 09, received on September 26 or 27, so we are far from delivery in 10 days.
Tennis top comfortable Levinho Arrived fast
The goods came three weeks late. Externally, everything is without flaws.
Precious and the numbering is exact with the description the store =)