We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bona Super! Delivery 12 days to MOS. OBL. light, comfortable, but hot for heat.
Good sneakers, comfortable. Delivery lasted less than two weeks. The packaging is reliable, as always (air mattress), so that the shoes keep their original shape. The store equipped them with orthopedic insoles. My daughters liked it. Bought for the summer. Selected according to the dimension table. Everything is fine.
Comfortable! I ordered the size in size. At this store I buy not for the first time, always everything is OK!
As always, everything is fine. Now the whole family wears their croses. Seller recommend
We didn't go fast. Somewhere the delivery was delayed. Not yet. Later I will add a review if such a function is available!
Классные кроссовки,в размер. Испугалась заказать 36 размер,думала маломерят. 37 некритично велик,буду все равно носить. Думаю 36 был бы идеален. Доставка быстрая, через две с половиной недели в Республике Марий Эл.
Excellent light, comfortable. This is not my first shoes Bona. At 25 cm took 7. approached perfectly. Put additional laces as a gift, for this special thanks. I recommend the product and producer.
Кроссовки отличные, BONA как всегда №1, жаль только, что стельки не ортопедические.
I still have not received it, I will receive it on Wednesday and write a review
My wife said how it was sewn, recommends, delivery is less than two weeks.
The goods are excellent! We use the sneakers of this company for a long time! Came to Volgograd less than a month! The size is completely the same. Seller recommend.
Croses just fire, I fell in love with them, see how they will be worn. Laces managed to change to the photo. Thank you store!
шикарные кросовки.очень удобные доставка 2 недели.спасибо продавцу за ортопедические стельки
Croses norms. There is a smell of course, but I hope it will fade. At 38 I ordered 6.5, but it would be possible and 6.
The goods are very satisfied, thank you very much to the store!!! size in size at 39 ordered 7!!! I will order more necessarily! All the goods to the seller!
Excellent sneakers, took for the summer, perforation is present from the sides, the sock is not translucent. The sole is soft, the weight is light.
Заказ пришёл за 18 дней до Москвы. Кроссовки понравились, легкие, дышащие, хорошо пошиты, без запаха. Имею широкую ногу и взяла на 39 размер 8. Можно было брать поменьше, чуть великоваты.
Sneakers just fire 10 stars to the store sent very quickly the size grid corresponds to the truth for the length of the foot 24 to me slightly half a size large well, because I had to order the beauty 100 stars prosperity your store love Bonn
2 weeks to M. Oh. very fast! Excellent sneakers, everything is as always wonderful (+ Gift)
At 38 took 6.5 back-to-back they are small in general do not press the sole hard, you will not feel them on the pebbles, breathable they are in a mesh, the smell is very weak for 4 days is no longer felt, packed in air bag separately for this laik! They went almost a month to St. Petersburg received through the postomarket, loved one is happy, which means money is not wasted! In this store 7 purchase and I'm happy as never recommend always gives coupons and promotional codes! I hope my feedback was helpful for you!