Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
וואווו ברמה גבוהה מאוד!! אני בדרך לרכוש מהמוכר האמין והטוב הזה עוד מוצרים מהחנות . מוצר ברמה גבוהה לא להסס ולרכוש.
Продавец хороший, общительный. Наушники хорошие, звук громкий и качественный
Bin begeistert, dachte nicht das der Kopfhörer so einen guten Klang hat.
Very useful item, you can stream music directly from the headphones , because they have a memory card slot, which is very nice to have. I will buy for my daughter additional piece. Keep the good work!
всё супер работают нормально доставка быстрая рекомендую к покупке
три месяца ждала заказ,уехала на пол года,наушники не видела.получала не я.
Работают звук нормальный просты в управлении
제품이 빨리오긴 했는데 스크레치가 두군데 있습니다. 포장이 꼼꼼하긴한데 보내실때 기스난 제품을 보내주신듯..
наушники супер, басы в норме. громкие. спасибо продавцу
Happy with the product. Buy two pairs and listen well, they came well packaged again
This earphone, product arrived fast and well packed, recommend!
Headphones are normal. They cost their money. Minus in the capacity of the battery.
Excellent headphones, came Fast, store recommend
Not yet used. To be taken overseas for a gift in June
Earphone elegantly play, are better as I expected, recommend
I ordered his nephew he liked and the sound is very much even nothing. I did not communicate with the store and came to Kamchatka very quickly.
Worth 5 stars loading speed
thank you so much
Like very good and enters fast
Happy with my purchase. The helmet complies with the description that had been made and the packaging was neat. He was super well protected for transportation. It is pretty and the sound is correct for leisure listening. By cons when you push the sound to the max, the helmet shakes a lot under the effect of bass...
They sound very good, I'm happy, they sit. On the head is comfortable, the functions are more than redundant, I'm impressed by the positive
Good fast delivery I recommend this store ++++
Packed just fine first time so, checked everything works perfectly loud
Headphones treated with a large coupon, just for 700R. For this price, will go. For home and street just right. The sound is loud, the buttons work. The truth in the hands it seems that the whole design is fragile. If you handle it carefully, I think you can use it. The bag is made under the skin. One wire for charging, the second one is not clear for what. Such times 'em has long never met where to shove.. H. Z. On the head sit normally, you can take it.
Delivered in pupyrka, the goods are normal, it came before time. Seller recommend.