We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great shoes exactly what I wanted. My little man loves them!
Perfect! Couldn’t be happier and fast shipping to Nz
Perfect, arrived super fast
Very beautiful and good material I liked, arrived fast.
The shoes are really cute. I bought a hairy big size, then I sold it because it was small, and I bought it 2 cents big, but it's a little big. It's cute though, so it's not often, but sometimes I put on it. The shoes are soft and well-bendable.
Great boots! As the picture! Very touch!!
Good boot, fits my son very well Happy
Very pretty shoe
Recommended 100% % % % %
I like the boots, I order such a second one, in the first one my son left autumn. The sole bends very well, it is convenient for the baby to run in them, as he saw, he immediately put on it, barely took it off. The glue is not particularly visible, the label on the tongue is sewn in a crooked line, but for me it is not critical, it will be imperceptible under the leg. At first I ordered 26 p, but changed my mind, wrote to the store, answered quickly, said that everything would be good, sent 27R, as requested. On the insole 16,5, as stated. On the leg 15 cm sit well, there is still a lot of stock, I hope we go through for a long time. In general and general recommend
Boots gunVery happy but unfortunately I didn't guess the sizeI will order 2 sizes larger) my son 1 year old ordered 21 sizes he is small for us (but in general Super, I recommend the store
Really nice top to see in time
Very good product
très non article
Dear, all good)
Excellent I loved the order
2nd pairs I order I love! Size very well
They're beautiful!! Just as it comes in the description. The stuffed inside is superrrr rich and for these cold are perfectooo❤️✨ Their approximate delivery was for 23 December, I ordered them on 15 November and they arrived today. Thank you!
Oh my God they are perfect!!! Just like the real timberland!!!