We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear Friens Seller, big box puzzle came quickly!! Must assemble it although it is a present. The box came a little damaged, but that's due to shipping manipulation, Very fast delivery too ! Thanks
The product it's accurate except part one broken. Note check motherboard chip music included on order.
Only received, delivery relatively fast. They did not start yet, but they already liked everything. All the details are in place. After the assembly I will update the review
Arrival within a week and a half. Look great kids happy מאד!!
Absolutely over the moon with this fabulous order, Great communication from store And Fastest delivery in only 8 days. Christmas prezzie for friend so nit built yet but all looks good. thankyou and will definitely order more. Extremely impressive.
The order came very quickly, but the box was quite wrinkled, I sin the delivery company itself, but I ask the store to henceforth even more carefully wrap the goods. In general, the complete set is quite complete (in the process of assembly I will find out exactly), there are batteries for illumination and the contents on delivery were not affected. All cool
Thank you the goods have not been collected yet, the parcel came for 21 days served to the point of issue, as we collect a review, the store recommend
Received this kit very quickly and in very good condition. Thank you!
The box is crumpled., which is very sorry, as I bought as a gift. The rest looks PDA in the description. Sent quickly. Thank you
To see once mounted ^ ^
Many thanks for rumbox! Fully tracked, drove only 19 days to astrakhan. How to collect, i will add a review)
Everything is very nice. There's even an electrician. I like it. I recommend
Super fast delivery packaged well and good looks. Very happy with it