We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's smaller than I thought, it looks big but it's not that spacious
Just like pic
The amoooooo!! It is the same as the image, I want all the colors. Arrived earlier than planned. Very satisfied.
This my FAVORITE BAG ! shipping takes 5 ever but I love it .
Purse is so soft & super cute , definitely would but again but I’m a different color .
She's incredible! Color as pictured, fur is very soft, inside soft thick lining. Also the price is very nice! I am very satisfied with this purchase, I definitely recommend it!
Super pretty except it comes with a strong smell
The bag is exactly like the picture. Love the softness, love the color.
This bag is so bomb arrived 2 weeks early too thankyou smmmmm vendor
FYI Much smaller than pictured. Im ok tho It’s like a compact bag 4x4 not overnight size carry on like pictures just know this before purchase. Also arrived with Awful fish/dead animal smell. Somewhat slow shipping to Georgia, USA
Beautiful and soft. Looks just like pictures. Fast delivery.
Beautiful thank you very much and once again the delivery is fast I got it faster than expected
SHEDS REALLY BAD AND DEFINITELY NEEDS TO BE AIRED OUT IT SMELLS HORRIBLE ITS A BEAUTIFUL BAG BUT THE SHEDDING IS CRAZY
Exactly like picture I am InLoveeee
Omg the purse is PERFECT! Like way better than I expected. It’s exactly like the picture. Sooooo soft. I’m in love.
Excellent winter version of the handbag, everything is like in the photo, comfortable, can be worn in hand and on hand, I did not cling to the strap. Soft, stylish comfortable that there is a lock, roomy enough, inside one compartment and a small pocket for change, the bottom is reinforced with a cardboard insert.
I liked the bag, soft, bright. I took my daughter, she is delighted))
Very cute and like the picture but sheds everywhere. Definitely can’t wear it with black.
It made its effect! Great, beautiful and very smooth… I love it!
It’s cute the bag is just a little bit smaller than I expected. I’m also not a fan of “the tote bag” label because of how it was stitched. It’s only stitched on the side, not on the top and bottom. I’ll show it in the picture. But it is a cute bag though. I ordered on the 14th of January and I got it today on the 30th of January.
thank you so much i love it
Soo cute and fuzzy I love it :)
This is exactly as pictures and so gorgeous in person. Shipping was really fast. Would definitely buy from this store again.
It’s cute and so softtttt , came in less than 2 weeks. Black belt is detachable.