We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered 04.09.2022. Got 15.10.2022. The son is very pleased, plays with him until the full discharge of the 18650 batteries. I recommend sold.
In general, a wonderful device.
Very good toy… Arrived fast. Super recommend
Very good toy.
Management is not like on a real excavator
100% fan fast shipping
The value the product's great
The sizes in my opinion are not quite
Packaging was pretty banged up, but machine was fine. Fun little dump truck. On a wooden floor the whole truck spins round and round, making it a little hard to steer. Very basic controller.
cute little truck works well
It's been a long time. All conceivable deadlines are broken. The packing is all crushed but the excavator is intact. I did not include it later.
Super fast delivery! Product 100% functional. All work as advertised.
It's okay to play for a while the good thing would be that the spleen would have more moving
Tudo certo rewarding all
Excellent little toy, my kids are very happy with it. Quite fast (for a model truck), the raising bin function is awesome. Recommended!
Very cool! The price Worth, briquedinho time can not dig it, because the movement is single, not move just the shell! More MSM TA cool!
The box was crushed, but the contents were intact. I was satisfied with the low shipping cost and relatively quick delivery.
Works well and is fun!