Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Vovionline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Футляр для зубных щеток,пластиковый,брали бело-серый,очень похож на Joseph Joseph,думаю это они и есть,только без логотипа,сделано хорошо,обработка деталей на уровне,пришел целый,без повреждений. Продавца рекомендую,отправил быстро,как собственно и пришло,ждал в январе.
Very convenient stand, perfectly fit on the sink, finally order!
The order is satisfied. Thank you.
Although there are rubber inserts, which in idea should reduce the slip, but when they get wet, it slides only like this.
A bit scratched as in the overseas transport. It is okay. Started using it and it is a lovely product.
Item as described, fast shipping.
Спасибо большое продавцу, товар пришёл за неделю в Свердловскую область. Очень понравился, качественный.
Товар пришел быстро. Упакован хорошо. Пластик крепкий. Выглядит нормально. Влезли все щетки и зубные пасты, что я хотела, плюс нашлось место для расчесок, контейнера для линз и сбоку вешаю очки, когда не ношу. Я очень довольна покупкой. Спасибо.
Received in about 13 days from order. Looks good
Excellent Item. Holds two Oral B Electrics toothbrushes. Very Pleased with Item. Arrived in 15 days.
Goods consistent with the description, well packed, fast shipping. A small slit bottom, Summie in like this do not mind. First seemed that is too small but perfectly fit. All the zmieściło. I am satisfied with your purchase.
Good stand. The material is durable. Everything fits! Thank you store!
Finally order!!! Convenient thing, everything is now at hand and does not fall :) thanks to the store. The goods sent quickly, it came in Tyumen before the deadline.
Perfect! And the package was very protective
The parcel came in 18 days to Ukraine. packed very well. Recommend.
The stand is very like.
Very worthy. For such money is just great! Recommend!!
The parcel came to Ukraine in Kharkov quickly, the whole everything is compact.
Bought with a small discount. Delivery fast one month in the prefab parcel with tracking. It all came as it ordered. Plastic glass, in appearance as in the description. Simple, easy to assemble and disassemble. Nothing unusual. Thank you to the store for honesty and fast delivery.
Great organizer! Very fast shipping! To Ukraine about 2 weeks