We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive fast and meet the description, very compliant with the product
It's a little weird but well jajajana
Received the product damaged and the store issued the refund without any issues. Highly appreciated
A good large umbrella, at the cottage is just an indispensable thing. The parcel came quickly, thanks to the store
The product arrived in two weeks to the inside of Mx, the color was random. It covers the surface well and to keep the mosquito net occupied little space. I recommend the store
I am very satisfied with the product and service, the delivery was very fast, exactly as shown and described, I highly recommend it,
Blue has been shipped… I use it for about a day
Umbrella cool, functional, easy to open in working condition. A good and useful thing for the kitchen at least in the city, even at the cottage. Cover from flies, sun, wind, any food. Shipping fast. Seller recommend.
Different from the picture (star shape). It’s square shape
Large, comfortable umbrella, food protection from insects. thank you
received within 12 DAYS to switzerland, as in the picture
is the same as the discription i love it
I liked it. It's comfortable to use.
It's a little bigger than I expected, then to cover up an individual dish can be sneezing, but it serves very well to cover several dishes at once
Very useful since I put it the fruit misquitas left
Good interesting thing. Neat. On the table lies smoothly. The fit to the surface is dense without lumen. It came in time-it's hot, the windows are open, the insects fly. We have food safe. Recommend.
Thank you. It's fine. Fast shipping. I recommend the store.
everything ok except for the color, it's green.
Good useful. The flies might get in as the holes are not small.
My package got lost, but the store agreed to return the amount.
It's larger than I thought, which is a good thing. Simple and handy. It's easy to store when folded.
order random and got pink!! the one i wanted too