We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Description of the item is accurate however the posture they’ve used shows the colour far brighter than item received. Happy with it but wish it was shinier like the photo!
For the South bet of Sam TE, ale for the hand can Bulo Brati trochi menny.
Beautiful!! Real. Reccomend!!!
absolutely stunning stone. thank you so much dear store
it's not perfect but it's worth it and small chip on the stand
Looks like natural. Very well sanded, at first even thought that glass, but I still found a small natural crack, literally 1.5mm long, so I will consider that the amethyst is natural).
Corresponds to the description. The ball is heavy. I hope it's a real stone. Looks like natural. I did not communicate with the store.
a beautiful and real amethyst, delivery was 18 days (so not 10 as is said, but still very fast delivery) its everything I hoped for, I recommend this store !!
They came really fast and they are very pertty but they are not of the same size like i asked. Thank you, anyway i love them :)
Fast delivery and accurate product
sometimes very very slow but still cute, I love the products
A beautiful ball, there are cracks and chips, came along with a stand.
Many daigou are very satisfied
Good customer service, clean products, and quick receipt
Superb amethyst color and vein Small wooden base too mimi to put it Order received quickly
stones crystal arrived. took 9 days. very fast. very good looking crystal. I can feel the smoothness n energy. gorgeous. wooden bracket good for stable display. very happy.
Чудесный камень! Очень красивый! Он очень крут, расцветка, глубина цвета, местами прозрачный, есть два "полюса" деревянная подставка. Я рекомендую этот магазин. Ребята упаковали надёжно. Я в восторге от своего аметиста. Буду заказывать ещё. На фото он кажется синим, но это не так, это так телефон передал цвет. Он фиолетовый.
Kugel siet beeser as pics.