We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied
Chen is tender and beautiful, thank you to the store.
I ordered for a gift, received for 20 days from the moment of order, ordered 2 pcs, each tree made of its stone. Recommend.
Fast delivery and well packaged. Beautiful product
très bonne surprise, description parfaite, envoi rapide et très bien emballage. je recommande en une autre couleur. merci pour le cadeau
so lovely and look amazing will make great Christmas gifts for anyone that loves crystals. Little small but well made
Nice thanks. As described and fully intact. Thanks
Beautiful product and very well packed, I really recommend it
very beautiful and fast shipping
You're beautiful but really very small
The goods were well wrapped and delivered very quickly. I am very satisfied with the purchase. I recommend it.
Item received in good condition.
Beautiful merchandise and description like that, I recommend
It's natural. It's beautiful
I was very pleased with the purchase, the goods were well wrapped and delivered very quickly, I would order more, I recommend.
I have a good communication with the merchants, and I am very happy to get the goods I like. I will order more goods, thank you
The goods were very well wrapped and delivered very quickly. I am very satisfied with the purchase. Thank you.